Our Privacy Policy
Welcome to Growwtech. Growwtech is the trading name of GrowwTechUK Ltd, a company registered in England & Wales No.: 17153013.
Registered Address: 2A, Alton Road, Croydon, CR0 4LY, United Kingdom
Contact: Email: legal@growwtech.co.uk Telephone: +44 7440 643535 Website: www.growwtech.co.uk
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website (www.growwtech.co.uk), use our services, or otherwise interact with us.
Introduction
Welcome to Growwtech. Growwtech is the trading name of Growwtech UK Ltd, a company registered in the United Kingdom.
Registered Address: 2A, Alton Road, Croydon, CR0 4LY, United Kingdom
Contact: Email: legal@growwtech.co.uk Telephone: +44 7440 643535 Website: www.growwtech.co.uk
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website (www.growwtech.co.uk), use our services, or otherwise interact with us.
This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection law, the data controller is Growwtech UK Ltd (trading as Growwtech).
By accessing this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services.
Terminology
Throughout this Privacy Policy, the following terms apply:
- "We," "Us," "Our," "the Company" refer to Growwtech UK Ltd, trading as Growwtech.
- "You," "Your," "the Client," "the User" refer to any individual or organisation accessing our website or using our services.
- "Personal Data" means any information relating to an identified or identifiable natural person, as defined under the UK GDPR.
- "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or erasure.
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services and products, in accordance with and subject to the prevailing law of the United Kingdom.
Information We Collect
We may collect and process the following categories of personal data:
- Information You Provide Directly
- Identity Data: Full name, job title, company name.
- Contact Data: Email address, telephone number, postal address.
- Enquiry & Project Data: Information submitted via our contact forms, quote request forms, or during project consultations.
- Communication Data: Records of correspondence when you contact us by email, telephone, or through our website.
- User Comments & Contributions: Opinions, information, material, and data posted in interactive areas of our website.
- Information Collected Automatically
- Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
- Usage Data: Pages visited, time spent on pages, navigation paths, referral source, and clickstream data.
- Cookie Data: Information collected through cookies and similar tracking technologies (see Section 8 below).
- Information from Third Parties
We may receive personal data about you from third-party sources, including analytics providers (such as Google Analytics), advertising networks, and publicly available business directories or social media platforms (such as LinkedIn).
How We Use Your Information
We process your personal data only where we have a lawful basis to do so under the UK GDPR. The lawful bases we rely on are:
| Purpose of Processing | Lawful Basis |
|---|---|
| Responding to enquiries and providing quotes | Legitimate interest — to manage prospective client relationships |
| Delivering contracted services | Performance of a contract — to fulfil our obligations to you |
| Sending project updates and service-related communications | Performance of a contract / Legitimate interest |
| Sending marketing communications (newsletters, promotions) | Consent — you may withdraw consent at any time |
| Improving our website and user experience | Legitimate interest — to enhance our digital presence |
| Analysing website traffic and usage patterns | Legitimate interest — to understand how our website is used |
| Ensuring website security and preventing fraud | Legitimate interest — to protect our business and users |
| Complying with legal or regulatory obligations | Legal obligation — to meet our duties under applicable law |
| Administering and monitoring user comments on our website | Legitimate interest — to maintain the quality and lawfulness of user-generated content |
Where we rely on legitimate interest, we have conducted a balancing test to ensure that our interests do not override your fundamental rights and freedoms.
User Comments
Certain areas of our website may offer the opportunity for users to post and exchange opinions, information, material, and data ("Comments"). Growwtech does not routinely screen, edit, or review Comments prior to their appearance on the website. Comments do not reflect the views or opinions of Growwtech, its agents, or affiliates.
To the extent permitted by applicable law, Growwtech shall not be held responsible or liable for Comments or for any loss, cost, liability, or damage caused or suffered as a result of any use of, or reliance upon, Comments posted on this website.
Growwtech reserves the right to monitor all Comments and to remove any content that is considered inappropriate, offensive, or in breach of this Privacy Policy or our Terms and Conditions.
By posting Comments on our website, you warrant and represent that:
- You are entitled to post the Comments and hold all necessary licences and consents to do so.
- The Comments do not infringe upon any intellectual property right of any third party.
- The Comments do not contain defamatory, libellous, offensive, obscene, or otherwise unlawful material.
- The Comments will not be used for soliciting, promoting, or furthering any commercial or unlawful activity.
You hereby grant Growwtech UK Ltd a non-exclusive, royalty-free, perpetual, and irrevocable licence to use, reproduce, edit, and authorise others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.
Sharing Your Data
We do not sell your personal data to any third party. We may share your personal data with the following categories of recipients where necessary:
- Service Providers: Trusted third-party suppliers who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting providers, email service providers, analytics platforms, CRM systems). These providers process data on our behalf under written data processing agreements.
- Professional Advisers: Lawyers, accountants, auditors, and insurers where reasonably necessary for the provision of professional advice or to comply with legal obligations.
- Regulatory Authorities: HM Revenue & Customs, the Information Commissioner's Office (ICO), or other regulators and authorities where required by law.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred to the acquiring entity.
Where we share data with third parties located outside the United Kingdom, we ensure that appropriate safeguards are in place in compliance with the UK GDPR, such as Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs).
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:
- Enquiry and contact form data: Retained for up to 24 months from the date of your last communication with us, unless a contractual relationship is established.
- Client and project data: Retained for the duration of the contractual relationship plus 6 years thereafter, in accordance with HMRC record-keeping requirements and the Limitation Act 1980.
- Marketing and consent records: Retained until you withdraw your consent or unsubscribe, plus a further 12 months for audit and compliance purposes.
- Website analytics and cookie data: Retained in accordance with our cookie policy (typically up to 26 months).
- User Comments: Retained for as long as they remain published on the website, unless removal is requested or required.
Once the applicable retention period has expired, personal data is securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to distinguish you from other users, improve your browsing experience, and enable certain website functionality.
- What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to the site owners.
- Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled.
- Analytics / Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data (e.g., Google Analytics).
- Functionality Cookies: Enable enhanced features and personalisation, such as remembering your preferences.
- Targeting / Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness. Some of our affiliate or advertising partners may also place cookies on your device.
- Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website.
For further guidance on managing cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of data in transit using SSL/TLS protocols.
- Restricted access to personal data on a need-to-know basis.
- Regular security assessments and vulnerability monitoring.
- Secure hosting infrastructure with reputable, UK/EEA-based providers.
- Staff training on data protection and information security best practices.
While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights Under UK GDPR
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
- Right of Access (Subject Access Request): You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interest or direct marketing at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
- How to Exercise Your Rights (Data Subject Access Request - DSAR)
To exercise any of your rights, please submit a request to us using the contact details below. We will respond to your request within one calendar month of receipt, in accordance with the UK GDPR. In exceptional circumstances, this may be extended by a further two months, in which case we will inform you of the delay and the reasons for it.
There is no fee for making a request, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or refuse the request.
DSAR Contact: Email: legal@growwtech.co.uk Post: Data Protection Officer, Growwtech UK Ltd, 2A, Alton Road, Croydon, CR0 4LY, United Kingdom
Intellectual Property
Unless otherwise stated, Growwtech UK Ltd and/or its licensors own the intellectual property rights for all material published on this website. All intellectual property rights are reserved.
You may view and/or print pages from www.growwtech.co.uk for your own personal, non-commercial use, subject to the restrictions set out in this policy and our Terms and Conditions.
You must not:
- Republish material from this website without prior written consent.
- Sell, rent, sub-license, or otherwise commercially exploit material from this website.
- Reproduce, duplicate, or copy material from this website for purposes other than personal use.
- Redistribute content from this website, unless such content is specifically made available for redistribution.
Hyperlinking to Our Content
The following categories of organisation may link to our website without prior written approval:
- Government agencies.
- Search engines.
- News organisations.
- Online directory distributors, when listing our business in a manner consistent with their other listed businesses.
- System-wide accredited businesses.
These organisations may link to our homepage, publications, or other website content, provided such links are not deceptive, do not falsely imply sponsorship, endorsement, or approval, and fit within the context of the linking party's site.
We may consider and approve link requests from other organisations, including commonly known consumer or business information sources, community sites, associations representing charities, online directory distributors, internet portals, and accounting, legal, or consulting firms, as well as educational institutions and trade associations.
If your organisation wishes to link to our website, please contact us at info@growwtech.co.uk, providing your name, organisation name, contact information, the URL of your site, a list of any URLs from which you intend to link, and the URL(s) on our site to which you wish to link. Please allow 2–3 weeks for a response.
Approved organisations may hyperlink to our website using our corporate name, the URL, or any other description of our site that is contextually appropriate and meaningful.
No use of the Growwtech UK Ltd logo or other proprietary artwork shall be permitted for linking purposes absent a formal trademark licence agreement.
Iframes
Without prior written approval and express permission, you may not create frames around our webpages that alter the visual presentation or appearance of our website in any way.
Content Liability
We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website. No link(s) should appear on any website that may be interpreted as libellous, obscene, criminal, or which infringes, otherwise violates, or advocates the infringement or violation of any third-party rights.
Third-Party Links
Our website may contain links to external websites operated by third parties. We have no control over the content, privacy policies, or practices of those websites and accept no responsibility or liability for them. We encourage you to review the privacy policy of every external site you visit.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without appropriate parental consent, we will take steps to delete that data promptly.
Reservation of Rights
We reserve the right to request that you remove all links, or any particular link, to our website. You agree to promptly remove all links to our website upon such request. We also reserve the right to amend this Privacy Policy and our linking policy at any time.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use thereof.
Nothing in this disclaimer shall:
- Limit or exclude our or your liability for death or personal injury resulting from negligence.
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
- Limit any of our or your liabilities in any way that is not permitted under applicable law.
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set out in this section and elsewhere in this disclaimer are subject to the preceding paragraph and govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Where changes are significant, we will take reasonable steps to notify you, such as by placing a prominent notice on our website or, where appropriate, by email.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Growwtech UK Ltd (trading as Growwtech) 2A, Alton Road, Croydon, CR0 4LY, United Kingdom
Email: legal@growwtech.co.uk Telephone: +44 7440 643535 Website: www.growwtech.co.uk
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